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Fairplay

USERS EQUAL OPPORTUNITY

Every user on Star11 is provided with the same credits 100. Every user has access to player database and every user has to follow the same set of rules when it comes to team selection. The credits required to choose a player/team are fixed for each contest. The price of the player doesn’t vary as per the player’s performance in real time during a fixture.

TIME DEADLINE

Star11 contest(s) are time bound and closes 1 hour prior the beginning of real matches to ensure the usage of skills and knowledge by users. This is put in place to ensure continued level playing field for all our users, who may not necessarily have access to TV/internet after the team is announced. Hence, they will not be able to know the playing 11 & make any last minute changes to their teams. The deadline makes sure that no users gets an added advantage to pick their players.

WINNING DECLARATION

Winning declaration positively influences the transparency factor offered by star11 to its customers. Star11 declares the winners list openly accessible to all users to ensure conduction of a fair decision.

GENUINE, VERIFIED USERS

We strive to ensure that we only have genuine users playing on Star11. To facilitate this, we have put in place strict policies and protocols to check any violation of Star11 FairPlay. Before withdrawing their winnings, the Users are required to verify their accounts & furnish their valid government authorized ID Proof – PAN Card & bank account details. These details and documents are collected and verified with the respective authorities.

SAFE & SECURE PAYMENTS

We work with trusted third party payment gateways with 3-D secure authentication to ensure safety and security of all financial transactions. We do not store your credit/debit card details with us.

EMPLOYEES RESTRICTIONS

Our employees are strictly prohibited from participating in any paid contests on Star11. No inside jobs!

LEGAL

Star11 is a skill based platform and is offered in accordance with Indian laws. There are no shortcuts or cheat codes for quick and easy wins. Visit the Legality page on Star11 to know more.

COMMUNICATION

We understand that being accessible to our users builds trust and provides security. So, we’ve made it easier for them to Contact Us so that their queries are addressed on a timely basis.

PROTECT USER INFO

Our users trust us with their personal documents like PAN Cards and Bank details. We value & uphold that trust in high esteem. The information shared with us is only used for the user verification purposes and is never disclosed to any outside parties.

RESPONSIBLE PLAY

  • We notify users in case their accrued losses exceed ₹25,000 (applicable to Indian users only)
  • We do not allow users below 18 years of age to play in the pay-to-play contests on Star11
  • We don’t allow our users to participate in more than 200 pay-to-play contests in a single match

NO CASH TRANSACTIONS

We do not allow or promote cash transactions on Star11